Coronavirus (COVID-19) Information

We're working hard to keep our community safe from Coronavirus (COVID-19), despite changes to national restrictions, we have a number of measures in place to control the spread amongst our community. This page tells you about what we're doing to keep you safe and how you can help. The information on this page only relates to our own internal restrictions, national guidance can be found on GOV.UK

Coronavirus Alert: Level 3

In response to rising infection and hospitalisations in England, we've escalated our Coronavirus Control and Alert Level to Level 3. This means that an enhanced package of measures operate across our community. You can see the status of our services here. Please find more below:

Face Coverings
In line with Government Guidance, you must by law wear a face covering when attending an appointment or session at our sites; unless exempt. You must wear a face covering over your mouth and nose, this applies to all service users over the age of 12.

Service Delivery
Based on the advice of the UK Health Security Agency (UKHSA) we have suspended all home visits at this time and are not offering them. However, we are still offering face to face appointments at our offices in Strood or virtual appointments.

Our colleagues are taking part in twice weekly rapid testing to help track the spread of the virus. Colleagues take tests on Sunday and Wednesday and whenever they're delivering our services. We're encouraging our community to take part in regular raid testing too, we can provide you test kits on behalf of NHS Test and Trace. To find out more, email:

Service Status

We're working hard to keep our service open for all, however we may need to suspend some services for a number of reasons such as: High Infections or Staffing Issues. The table shows the current status of our services, where you see "(Restrictions Apply)", please click the button below to see our latest service updates. All other services have the measures detailed above implemented in them.

Got Symptoms? Tested Positive?

Government Guidance requires anyone with symptoms of Coronavirus or a positive test to self-isolate for 10 days. This means you cannot leave home for any reason other than to get a test. It is vital that you let us know if you or your child has tested positive or has symptoms to help us track the spread amongst our community. Please let us know by emailing: You must not attend any appointments as you are legally required to self-isolate, please contact us right away to cancel or change to digital appointment.