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COVID-19 (Coronavirus) is a highly infectious virus that is spreading across the world. Earlier last year, the World Health Organisation declared it a pandemic, which means that several countries are experiencing outbreaks.

In response to the virus, we have launched our response to keep our staff, service users and the local community safe. 

This key to our: Safety First>Staff Safe>Community Safe ethos.

National Lockdown

When National Lockdown is in place, you must Stay Home & you may only leave for the following reasons:

  • To shop for food and essentials
  • To got to work- Only where you absolutely cannot work from home
  • For medical reasons
  • To exercise- Once a day- either alone, with your household/support bubble or one other person

Our Response
To ensure the safety of our staff, service users, the local community and the NHS, upon entering National Lockdown we will take severe action to reduce the risk of transmission and to comply with government guidance.

As a result, all face-to-face services will be postponed until further notice. All services that can will been moved to digital delivery. See our Service Status below or download our Digital Delivery Strategy

Tier 4 will have a major affect on our services, with the majority being cancelled or moved to a digital delivery strategy. On the occurrence of entering Tier 4 we will take the decision to move our staff to work from home orders to help protect the NHS.

Tier 4: Stay at Home is similar to lockdown, you must stay at home, and only leave for limited reasons:

  • Go to work where you absolutely cannot work from home
  • To access healthcare
  • To access education
  • To exercise
  • To shop for food and essentials
  • For prayer or worship
  • To escape injury or harm
Please see this graphic for what's open or gov.uk

Our Response

Social Distancing

It's lovely to see you, from a distance

We adhere to the Government's Social Distancing guidelines at all times within our offices. Our staff keep 2 meters (or 1 meter with extra precautions) away from those who do not live with them at all times. There are markers on the floor and signs throughout to remind people.

We also operate a one-way system, reducing the risk of face to face contact.


Keeping Clean

Making sure our offices are clean and tidy remains our top priority. In response to the pandemic, our offices are cleaned daily with a disinfectant. All areas are wiped before and after use, by everyone, every time. Our Clean Use Clean methodology supports this. This means that when staff arrive at heir desk they wipe the surfaces, use the area, then wipe after use. This reduces the risk that COVID-19 particles may be living on any surface.

Face Coverings

We'd love to see you smile!

We love seeing everyone smile, but we've decided it's safer for everyone if we all wear a face covering. Whilst in our offices, everyone is required to wear a face covering over their mouth and nose. Government Guidance says these should be worn where social distancing may not be possible or effective.

Please Be Kind

Please bear in mind that some people are exempt from wearing a face covering for medical reasons, this includes some of our staff! People may be exempt because:

  • Wearing a Face Covering may cause them severe distress
  • Wearing a Face Covering could negatively impact a health condition
  • They may not be able to wear a Face Covering Consistently or Safely
Raising Youth welcomes diversity and fully respects people who are exempt from wearing a face covering. We take a zero tolerance approach to abuse or discrimination towards our staff or service users. Please remember that not all disabilities are visible.

Is It Safe?
We understand that face coverings do reduce the transmission of Coronavirus. This is why we conduct a risk assessment of all people exempt from face coverings and implement different control measures to control the spread. This includes:
  • Paying special attention to 2 meter social distancing
  • Asking our exempt staff to wear a face shield if possible

​Our Current Service Status

As England is under National Lockdown, we have closed all face-to-face services. All services that can are now being delivered digitally. Please see below for what is open

Support GroupsSuspended
 Employability SupportRemote Only
Clothing SupportSuspended
Resource HubSuspended
Youth CaféSuspended
Peer SupportRemote Only
Contraception & Sanitary Support Suspended

Safety First>Staff Safe>Community Safe

Our ethos is key to our response. We've used the theme of slogans released by the government and created our own. Safety First>Staff Safe>Community Safe is our ethos when it comes to Coronavirus Control Measures. See below for what it means.

Safety First

The safety of our staff, service users and local community is at the core of everything we do. We will take all measures to reduce the risk of transmission

Staff Safe

As a company, we work hard to ensure the health and safety of our staff as they are essential to running our services.

Community Safe

The main aim for all control measures is to reduce community infection rates

What You Need To Know

Information for each of our people. Please select your group to hear information specially selected for you.


This information is for parents/carers of children who access our services.

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Staff and Volunteers

This information is for all of our staff and volunteers.

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Young People & Service Users

This information is specially designed for young people and service users.

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Still Have Questions?

Please email our Chief of Frontline Services and Transformation & Designated Safeguarding Lead (DSL), Callum Thomas, for more information.